Receiving and Returning Our Products
Track your order by typing the tracking code here:
- Processing: As soon as your order is received, we personally begin to prepare your package. We give your cork product a final quality inspection, and we prepare your box with great care. We make sure to package your items in a secure way with natural padding materials.
- Your order will be shipped within 24 hours from when your order is placed. If your order is received after midnight EST on Friday, it will be shipped out the following Monday.
- If you would like to send a gift to someone else, you can specify in the notes section that you would like gift packaging. You can also write a short message for a card, and we will hand write your card to be included in the package. Don't worry, we have an eye for detail.
- Shipping time: We are located in Ft. Lauderdale, Florida, and we ship our products via USPS. We offer calculated shipping rates, in which the weight and distance of your package are calculated to find the exact box to fit your needs. We also offer Priority Mail in 1-3 Business Days. You can choose the shipping time frame that best fits your needs.
- Tracking Notifications: You can use the tracking number provided with your order to track the status of your package on our website or on USPS.com. To make it even easier, you can choose to have tracking notifications sent directly to your phone (at no cost).
We want to make sure that you are completely satisfied with your cork purchase. However, if you are not happy with your product for any reason, we're here to help.
We accept returns within 30 days after you have received your item, and we will give you a full refund on your purchase as long as the product is in its original condition with the tags intact.
To make the return process simple, we provide a dedicated Returns Center page where you can just enter your email address and your order number, and we will get back to you as quickly as possible.
As soon as we receive your returned item (as long as it is returned as specified above) we will promptly refund you for your purchase, no questions asked. The shipping cost for the returned package will be on your behalf.