Returns, Exchanges & Refunds

Last updated: October 21, 2026

At HowCork, we want you to love your purchase! If something isn't quite right, we're here to help. Whether you need to cancel an order, exchange an item, or request a return, you'll find everything you need to know below.

Order Cancellations

Orders may be canceled within 1 hour of being placed, provided they have not already shipped.

You can submit a cancellation request through our Returns Center or contact us by email or Live Chat. Cancellation requests are subject to approval and do not automatically cancel your order.

Once an order has shipped, it can no longer be canceled under our standard cancellation policy. However, you may still be eligible for a return.

Additional cancellation rights may apply to customers in the European Union and United Kingdom, as explained below.

Exchanges

Need a different size or want to exchange an item? We're happy to help!

We accept exchange requests within 30 days of delivery, provided the items are unworn, unused, and in their original, resalable condition. All exchanges are subject to product availability.

Exchange shipping within the United States:

• You cover the return shipping. You're responsible for shipping the original item back to HowCork.

• We cover the replacement shipping. Once your return is received and approved, we'll ship your replacement item at our expense.

For international exchanges, customers are responsible for both return shipping and the cost of shipping the replacement item, unless otherwise agreed.

Please contact us by email or Live Chat before sending an item for exchange so we can confirm availability and help coordinate the process.

Returns

We accept return requests within 30 days after delivery.

To qualify for a refund, items must be returned in their original, unused, and resalable condition, including any original tags and packaging where applicable. Items must be free from signs of wear, use, soiling, staining, or damage.

A special note about footwear

We recommend trying on your shoes indoors, on a clean surface, to make sure they're the right fit.

Please remember that trying shoes on indoors does not automatically qualify them for return. Footwear must remain in its original, resalable condition. Shoes showing signs of wear, dirt, stains, or other changes to their original condition may not be accepted, even if they were only worn indoors.

Additional return conditions:

• Items purchased from our Outlet section are final sale and cannot be returned or exchanged.

• Customers are responsible for return shipping costs unless an item is defective, incorrect, or otherwise covered by applicable law.

• Original shipping charges are non-refundable.

• After 30 days, we may offer store credit at our discretion for otherwise eligible items.

• Items showing signs of wear, use, damage, soiling, or staining are not eligible for refunds or store credit, except where required by law.

Refunds

Once we receive your return, we'll inspect the item and notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method as quickly as possible, subject to any applicable legal deadlines.

Please allow additional time for your bank or payment provider to process and post the refund.

If you haven't received your refund within a reasonable period after approval, feel free to contact us.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If something is damaged, defective, or incorrect, contact us as soon as possible so we can help make things right.

If a manufacturing defect or an error on our part is confirmed, HowCork will cover the applicable return shipping costs.

HowCork is not responsible for damage, loss, or theft occurring after an order has been successfully delivered and is in the customer's possession.

European Union & United Kingdom Customers

Customers in the European Union and United Kingdom may have additional rights under applicable consumer protection laws.

For eligible online purchases, consumers have 14 days after receiving their goods to exercise their right to cancel, without providing a reason. This right may also be exercised before delivery.

After notifying us of your decision to cancel, you have another 14 days to return the goods.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if applicable. Additional charges for express or premium shipping are generally not refundable beyond the cost of standard delivery.

We may withhold the refund until we receive the returned goods or evidence that they have been shipped back.

Customers are generally responsible for return shipping costs when exercising their right of withdrawal.

These statutory rights are separate from our standard return policy and do not limit your rights regarding defective or nonconforming goods.

How to Start a Return or Cancellation

We've made it easy to get started!

Option 1: Use our Returns Center

Visit our Returns Center to submit a return or cancellation request online.

Simply sign in using your email address, select your order, and follow the instructions to submit your request.

Option 2: Contact Us

Prefer a little personal assistance? We're always happy to help.

Email us at contact@howcork.com or reach out through our Live Chat.

We typically respond within 1–3 business days.

For exchanges, please contact us directly so we can help you find the right replacement.

Return Shipping Address

HowCork
151 N. Nob Hill Road, Suite 471
Plantation, FL 33324
USA

Please wait for your return instructions before shipping anything back. Items sent without a prior return request may not be accepted.

We're here to make your HowCork experience a great one!