Your order will be shipped within 24-48 hours from when your order is placed. If your order is received after midnight EST on Friday, it will be shipped the following Monday. We continue to be fully operational, but in light of COVID-19, we are limiting our outings as much as possible. Please allow for 24-72 hours for order fulfillment during this time. We appreciate your understanding.
As soon as your order is received, we personally begin to prepare your package. We give your cork product a final quality inspection, and we prepare your box with the utmost care and attention to detail and hygiene. We make sure to package your items in a secure way using the minimum amount necessary of our natural and recycled paper padding materials.
Domestic Shipping (USA and Canada): We are located in Ft. Lauderdale, Florida, and we ship via USPS and UPS. We offer calculated shipping rates, in which the weight and distance of your package are calculated to allow you to pay the most accurate price for the shipping label of your choosing. You will see options displayed at checkout for shipping for USPS First-Class Packages, USPS Priority Mail, and UPS Ground. We offer free shipping over $75 for all US orders.
International: We offer calculated shipping rates for international shipping as well, where you can choose your preferred courier and rates at checkout. We offer all UPS Worldwide options, DHL Worldwide, and USPS Priority International Mail.
Pre-orders: If a product is on pre-order, you will see a button on the product page that says "pre-orders" instead of "add to cart." This will allow you to place an order for a product that is currently not in stock at our facility. In this case, please allow for up to 2-4 weeks before your product is shipped and your tracking information is updated. If you have any questions about the specific arrival time of an item on pre-order, don't hesitate to send us a message!
Gift Wrapping and Gift Notes: If you would like to send a gift to someone else, you can specify in the notes section while checking out that you would like your order to be gift packaged. Gift packaging is free of cost and we will include a gift receipt in your package. You can also write a short message for your gift recipient, and we will include it as a hand-written card in your package. Don't worry, we have an eye for detail!
All of our orders are sent with tracking information provided. You can choose to have text message tracking notifications sent directly to your phone at additional no cost, or check the status of your order on our tracking page or directly on the courier's website.